Chargebacks
Cardholder satisfaction is simple when every transaction goes smoothly, but unfortunately, chargebacks happen. When chargebacks are necessary, providing exceptional customer service is critical.
Our dedicated team of professionals helps you manage chargebacks and chargeback disputes so your staff can stay focused on generating revenue. We’ll work with your cardholders to resolve every chargeback quickly, which helps you build cardholder confidence and brand loyalty.
We offer two chargeback programs, customized to your needs.
Enhanced Chargebacks
The enhanced chargebacks product provides a full service option for chargebacks. You have access to our expert dispute resolution representatives who handle each chargeback from initiation to dispute close. Enhanced chargebacks helps you:
- Reduce day-to-day operational chargeback procedures
- Transition the operational burden to us
- Report fraudulent transactions to Visa® or MasterCard®
Standard Chargebacks
Prefer to be more hands-on with your chargebacks? The standard product is a shared, cooperative solution managed by your financial institution and supported by our operations team.
With standard chargebacks you:
- Manage receipt monitoring and chargeback initiation
- Control the completion of necessary network forms, cardholder communication, and reconciliation of cardholder accounts
- Handle back-end responsibilities such as requesting draft retrievals, submitting chargeback disputes to the network, and managing arbitration matters
Learn what Vantiv can do for your business.
Call 866-622-2880 or submit our contact form.