Vantiv OnCall

Support your customers wherever they are, however is most convenient for them. We provide simple to use, fast and reliable communication platforms and services for all-inclusive customer assistance.

Always-on support. Custom-tailored to your needs.

Financial institutions are tasked with supporting their customers across a variety of services. From credit/debit cards to fraud management and ATM support, each client demands support that’s custom-tailored to their needs. We can help. 


A service model built for you. And your clients.

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When you’re a financial institution that provides credit/debit cards and ATM services, there’s no such thing as downtime. That’s why we offer 24x7x365 support for credit/debit cardholders and ATMs that’s built to handle fraud management and technical issues. In addition, our daytime support team is available to handle your client service, chargeback, and dispute management needs.


Around-the-clock (24x7x365) support includes:

  • Credit and debit cardholder support
  • Fraud management
  • Vantiv technical service center (including ATM support)
  • Vantiv Financial Institutions Support team (existing Vantiv EFT customers) toll-free at

Regular business hours support:

  • Client Services (Service Manager Team)
  • Chargebacks and dispute management

Vantage Point - Financial Institutions

Cardholders, customers, members—consumer behavior and tectonic technology shifts are changing how we serve financial institutional consumers. Offering helpful insights and analysis of the issues shaping your world.


Stack credit card features in your institution's favor

Five features worth integrating.
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Payment network routing

Why it’s important and how it impacts transaction revenue
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4 Trends Financial Institutions Can Expect in 2017

Infographic highlights next year's emerging trends.
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Friendtech? Financial Institutions Can Learn From Fintechs

Armed with new technologies, FinTechs are giving their more traditional and slow-to-change counterparts a run for their money.
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Financial Institution Capabilities

Payments & Revenue


Security & Fraud

Analytics & Reporting


Customer Service