Financial Institutions > Vantiv OnCall

Vantiv OnCall

Support your customers wherever they are, however is most convenient for them. We provide simple to use, fast and reliable communication platforms and services for all-inclusive customer assistance.

Always-on support. Custom-tailored to your needs.

Financial institutions are tasked with supporting their customers across a variety of services. From credit/debit cards to fraud management and ATM support, each client demands support that’s custom-tailored to their needs. We can help. 

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A service model built for you. And your clients.

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When you’re a financial institution that provides credit/debit cards and ATM services, there’s no such thing as downtime. That’s why we offer 24x7x365 support for credit/debit cardholders and ATMs that’s built to handle fraud management and technical issues. In addition, our daytime support team is available to handle your client service, chargeback, and dispute management needs.

Services 

Around-the-clock (24x7x365) support includes:

  • Credit and debit cardholder support
  • Fraud management
  • Vantiv technical service center (including ATM support)
  • Vantiv Financial Institutions Support team (existing Vantiv EFT customers) toll-free at

Regular business hours support:

  • Client Services (Service Manager Team)
  • Chargebacks and dispute management

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Financial Institution Capabilities

Payments & Revenue

 

Security & Fraud

Analytics & Reporting

 

Customer Service