How can we help?

We’re activating smarter, faster, easier payments for businesses just like yours. Whatever business you’re in, we can help.

Contact Customer Support

Support? If you’re already a customer, this is where you can find help for all questions related to our online or in-store payment processing solutions. Either way, simply fill in the form and we’ll be in touch shortly. Or, you can call us.

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Merchant Services Numbers

Vantiv Contact Center - 24x7x365 Support

eCommerce Merchant Support

Merchant Activation Team (MAT)


Vantiv Integrated Payments
Former Mercury Payment Systems Merchants:
800-846-4472 (Sales & Service)

Former Element Merchants:

Former Moneris USA customers
with a 12-digit ID number beginning with 295: 

Former NPC Merchants (now Vantiv/iso):
General Help: 877-453-5933
Customer Service & Technical Support: 888-208-7231


Financial Institutions

For existing Vantiv EFT customers - available 24x7x365

For existing Vantiv Credit customers - available 24x7x365

Form 1099-K Overview

Be prepared. Understand the new reporting requirements of IRS Form 1099K and how they apply to you.

Dive In

Canadian Merchants

Are you a Canadian merchant with a concern or issue? Fill out our complaint/issue form.

Canadian Merchant Concern/Issue Form

PAYD® and PAYD PRO™ are trademarks of Moneris Solutions Corporation.