Telephone numbers, online sites and portals, log-in screens, and videos too – everything you need for our most popularly requested service items – self-service or live-help. Find help for all questions related to online or in-store payment processing solutions. Whether merchant or financial institution, online or off—at your finger-tips, at your service.
Contact Vantiv for in-store and online payment processing services
Terminal Reset Instructions
Please go to info.vantiv.com/verifone-fix for instructions on how to reset your Verifone terminals if needed. Ingenico terminals will automatically reset.
What do you need help with?
- I need an EMV terminal download
- I need help adjusting the date and time on my terminal
- I need to schedule a time to activate my merchant account
Still need help?
Merchant Services Numbers
Vantiv Contact Center - 24x7x365 Support
eCommerce Merchant Support
Merchant Activation Team (MAT)
Vantiv Integrated Payments
Former Mercury Payment Systems Merchants:
800-846-4472 (Sales & Service)
Former Element Merchants:
For existing Vantiv EFT customers - available 24x7x365
For existing Vantiv Credit customers - available 24x7x365
Form 1099-K Overview
Be prepared. Understand the new reporting requirements of IRS Form 1099K and how they apply to you.
Are you a Canadian merchant with a concern or issue? Fill out our complaint/issue form.
Get Help Now
We’ve made mountains and moved others to make payments easy for you. From approval, to acceptance. Safer and more secure. Tell us what you need.