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Telephone numbers, online sites and portals, log-in screens and videos too—everything you need for our most popularly requested service items—self service or live-help. Merchant or Financial Institution, online or off, at your finger-tips. At your service.
Terminal Reset Instructions
Please go to vantiv.com/verifone for instructions on how to reset your Verifone terminals if needed. Ingenico terminals will automatically reset.
What do you need help with?
- I have a Hypercom Equinox terminal with an expired certificate
- I need an EMV terminal download
- I need help adjusting the date and time on my terminal
Still need help?
Merchant Services Numbers
Vantiv Contact Center - 24x7x365 Support
eCommerce Merchant Support
Merchant Activation Team (MAT)
Vantiv Integrated Payments
Former Mercury Payment Systems Merchants:
800-846-4472 (Sales & Service)
Former Element Merchants:
For existing Vantiv EFT customers - available 24x7x365
For existing Vantiv Credit customers - available 24x7x365
Form 1099-K Overview
Be prepared. Understand the new reporting requirements of IRS Form 1099K and how they apply to you.
Are you a Canadian merchant with a concern or issue? Fill out our complaint/issue form.
Get Help Now
Fill out our short form below to get in touch with Vantiv today.
We’ve made mountains and moved others to make payments easy for you. From approval, to acceptance. Safer and more secure. Tell us what you need.