One for all. We're OnCall.

Telephone numbers, online sites and portals, log-in screens and videos too—everything you need for our most popularly requested service items—self service or live-help. Merchant or Financial Institution, online or off, at your finger-tips. At your service.

Terminal Reset Instructions

Please go to for instructions on how to reset your Verifone terminals if needed. Ingenico terminals will automatically reset.

Merchant Services

What do you need help with?

Still need help?

Merchant Services Numbers

Vantiv Contact Center - 24x7x365 Support


eCommerce Merchant Support


Merchant Activation Team (MAT)


Vantiv Integrated Payment Merchants (formerly known as Element)


Financial Institutions

For existing Vantiv EFT customers - available 24x7x365

For existing Vantiv Credit customers - available 24x7x365


Form 1099-K Overview

Be prepared. Understand the new reporting requirements of IRS Form 1099K and how they apply to you.

Dive In

Canadian Merchants

Are you a Canadian merchant with a concern or issue? Fill out our complaint/issue form.

Canadian Merchant Concern/Issue Form

Client Logins

Use the links below to log in to one of our various client sites.

Vantiv iQ
Direct Powered by Vantiv
Client Access Tools
Client Credit Center
Vantiv Client Connection
Merchant Care

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Fill out our short form below to get in touch with Vantiv today.

Contact Sales


We’ve made mountains and moved others to make payments easy for you. From approval, to acceptance. Safer and more secure. Tell us what you need.

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