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Support

iQ for eCommerce

Your payments management portal with analytics and reporting

Technical support

For questions or issues related to file transmission, file error, connections, or after-hours merchant support.

eCommerceSupport@vantiv.com

Availability: 24 hours a day / 7 days a week.

Customer Care

Our team is here to assist with technical processing issues, provide account and user management support, report requests, and can address any inquiries you have about iQ for eCommerce.

(844) 843-6111 ecc@vantiv.com

Monday through Friday, 8 AM - 5:00 PM ET

Chargeback Analysis

Support for facilitating dispute management and chargeback loss recovery.