Mastercard Claims Manager update
As we previously communicated, Mastercard announced plans to make changes to their disputes resolution process for its network participants in the first half of 2019 followed by additional changes in April 2020.
For 2019, Worldpay (WPY) will enhance systems to facilitate real-time processing with Mastercard. With these enhancements, merchants will be able to self-serve and the following dispute deliverables will be updated:
• Dispute Reports
• Dispute Notices (DMMD version)
Core iQ updates
• Questionnaire added for Mastercard
• Population of the Case Status and Ownership field
• One new action code (RRER- Retrieval Request Refusal)
These changes will go into effect on May 9, 2019, and Worldpay will continue to provide updates and schedule training sessions prior to the go-live date.
If you have questions, please reach out to your Relationship Manager.