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Here to help as quickly as we can. Here’s who-and-how to contact. What do you need help with?

 

Customer Service

For help with statements, billing, chargebacks, interchange and general service

866-622-2390 CustomerService@vantiv.com

Please refer to your welcome materials for customer support phone numbers that may be specific for your account.

PCI Support Team

For assistance regarding PCI compliance and Self-Assessment Questionnaires

Technical Support

For help with point-of-sale (POS) terminal and PC software questions.

iQ Support

For support with our online reporting tool. Please include your Merchant ID# in your message.

FDGL

For questions regarding the lease on your terminal

Voice Authorizations

To receive manual voice authorizations for sales when your POS terminal or software does not work properly. Be sure to have your Merchant ID# ready.

 
 

Additional Information