Resources & Support


Call to action and Chargebacks

Our library of downloadable guides, webinars and FAQs help you navigate the latest rules and requirements.


Merchant Support

Vantiv Customer Service

For help with statements, billing, chargebacks, interchange and general service.

(866) 622-2390

Please refer to your welcome materials for customer support phone numbers that may be specific for your account.

Technical Support

For help with point-of-sale (POS) terminal and PC software questions.

Merchant Activations

To activate your merchant processing account.

Voice Authorizations

To receive manual voice authorizations for sales when your POS terminal or software does not work properly. Be sure to, have your Merchant ID # ready.

PCI Support Team

For assistance regarding PCI compliance and Self-Assessment Questionnaires

iQ Support

For support with our on line reporting tool. Please include your Merchant ID # in your message.


For questions regarding the lease on your terminal

Check Support

For questions regarding your check acceptance hardware