Protecting and growing your brand
Your customers are our customers, so we are focused on providing them with a positive experience, and we have the expertise to do it well. When it comes to customer care, we’re committed to ongoing investments to ensure both you and your merchants can count on our dedicated service teams.
Merchant onboarding and implementation
The onboarding and implementation of your merchant accounts, whether current or new, is a top priority. In addition to receiving support from our specialized team, your merchant customers receive a comprehensive Merchant Welcome Kit. Built into the implementation process, the Welcome Kit oﬀers merchants a comprehensive overview of their merchant services program, as well as reference tools and key contact information.
Your bank staﬀ can count on the Partner Assist team to help them better serve your merchants. As your dedicated, single point of contact to answer general questions, the Partner Assist team addresses concerns, oﬀers product support, assists with referral reporting, and more.
Knowing that you have a team dedicated to helping your customers provides peace of mind. Our Merchant Assist service and technical support team is available round-the-clock to handle all financial inquiries including merchant authorizations, chargebacks, statement and billing issues, online reporting, and more.
A robust, easy-to-use, web-based reporting tool, iQ enables your merchants to access their payment processing data online. This comprehensive solution is designed to give merchants actionable insights into running their business more eﬀectively. Additionally, iQ provides insight to partners to better help them.