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Customer Service Solutions

Always-on support - custom-tailored to your needs.

Financial institutions are tasked with supporting their cardholders across a variety of services. From credit/debit cards to fraud management and ATM support, each client demands support that’s custom-tailored to their needs. We can help. 

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A service model built for you - and your clients.

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When you’re a financial institution that provides credit/debit cards and ATM services, there’s no such thing as downtime. That’s why we offer 24x7x365 support for credit/debit cardholders and ATMs that’s built to handle fraud management and technical issues. In addition, our daytime support team is available to handle your client service, chargeback, and dispute management needs.

Services

Around-the-clock (24x7x365) support includes:

  • Credit and debit cardholder support
  • Fraud management
  • Vantiv technical service center (including ATM support)
  • Vantiv Financial Institutions Support team (existing Vantiv EFT customers)

Regular business hours support:

  • Client Services (Service Manager Team)
  • Chargebacks and dispute management