Gift Card Frequently Asked Questions

Below we've listed the top questions you want to know about our gift card program.

Ready to take the next step? Click here to get started with Vantiv's gift card program today.

Q: Why should I sign up for a gift card program?
A: Four of five Americans have used gift cards and they remain the #1 gift choice year after year. 42% of consumers favor gift cards over merchandise and 97% would prefer to receive a gift card instead of a gift valued at $25.

Q: How many template designs do I have to choose from for my gift cards?
A: We have 70 unique template card designs with 24 matching card carrier designs. From casual and elegant dining to apparel, golf, and spas, there are options for every business, including yours.

Q: What is the minimum card order?
A: 250 Cards (additional cards purchased in increments of 250)

Q: Do you provide custom artwork?
A: Yes, but there is a minimum order of 500 cards.

Q: Can I use my own logo?
A: Yes, you can create one with a custom font style and color OR get us an electronic copy of your logo.

Q: How long will it take to receive a non-custom gift card order?
A: Within 8-10 business days of receiving approved card design.

Q: How long will it take to receive my custom gift cards?
A: Within 6 weeks from receiving approved card design.

Q: What are all the transaction options for my gift card program?
A: Activation, Purchase/Redemption, Balance Inquiry, Return/Credit/Refund, Reload, Unload and Close

Q: How can I get help implementing a gift card program?
A: Just give us a call or fill out a quick form here to get started. There’s no one-size-fits-all gift card program. Vantiv helps you implement a program that meets your needs and one that you control. We support a number of transaction types and card values. All of options comes with advanced reporting and processing through our online back-office tool.