Processing Disputes with Visa


Visa recently announced that they will be modifying their dispute process. Visa Claims Resolution (or VCR) is a new dispute flow that Visa will implement in April 2018 as a way to simplify the dispute process. VCR is designed to proactively eliminate invalid disputes and responses, apply automated liability assignment, provide a more efficient process with simplified rules and user-guided workflows with a goal of reducing resolution time limits.

To learn more about this change, please view this video.

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