Visa Claims Resolution (VCR) Initiative, April 2018



February 7 – Important Update

On April 14, 2018, Visa will implement a simplified dispute process called Visa Claims Resolution (VCR).

To support Visa’s changes, Vantiv, now Worldpay has been diligently working to analyze the changes and define a plan that ensures minimal impact to all merchant processes.

So what can you expect with VCR?

  • Revised dispute documentation and aids
  • Updated activity file layouts
  • Maintain existing applications
    • Enhanced user experience
    • Improved and robust search
    • Additional transaction details
    • Dispute response and questionnaire
    • Attaching Docs

Key process change

Merchants will be required to complete and submit a dispute questionnaire to identify and block disputes that do not meet the necessary criteria for the chosen dispute category.

Here is what you can expect:

January 2018 Communication: Update on what to expect for VCR & Questionnaire Webinar Registration
February 2018 Webinar: Visa Claims Resolution (VCR) Questionnaire
February 2018 Communication: CHARTS activity file final specs & sample file
March 2018 Communication & Training: VCR is fast approaching
Early April 2018 Communication: Visa Claims Resolution (VCR) going live
April 14, 2018 Deploy VCR in Production
Late April 2018 Communication & Training: Visa Claims Resolution (VCR) is live


November 1 – Important Update

As we announced earlier this year Visa will be implementing a new chargeback process known as Visa Claims Resolution (VCR). Visa disputes will follow the new process starting April 14, 2018. Under the initiative, Visa aims to streamline the processing of disputes, expediting resolutions and eliminating invalid disputes.

Worldpay has been aggressively working towards readiness for this implementation date by:

  • Enhancing systems to accommodate the new allocation and collaboration workflows
  • Developing new processes for the Questionnaire that must be completed when responding to a dispute
  • Updating chargeback activity files to support new reason codes and action codes.

To facilitate these changes and ensure you make the necessary procedural changes to your dispute resolution process, we will be engaging with you monthly and we will be offering many training opportunities.


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