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Visa Claims Resolution (VCR) Initiative, April 2018

February 2018 – Update

 

On April 14, 2018, Visa will implement a simplified dispute process called Visa Claims Resolution (VCR). 

February 7 – Update:

Designed to reduce resolution times, VCR will proactively eliminate invalid disputes and responses, apply automated liability assignment and provide a more efficient process with simplified rules and user guided workflows.

To support Visa’s changes, Vantiv, now Worldpay has been diligently working to analyze the changes and define a plan that ensures minimal impact to all merchant processes.

So what can you expect with VCR?

  • Revised dispute documentation and aids
    • DRAFT Chargeback API Guide and Chargeback Processing Guide (early Feb)
  • iQ dispute management maintains the same user-friendliness with following improvements
    • Enhanced user experience to match new capabilities offered by Visa
    • Additional transaction details that includes issuer documentation
    • Dispute response and questionnaire that prompts more frequent case status updates than today
    • Extended dispute cycle self-service into pre-arbitration and arbitration cycles

Here’s what is coming: 

Date

 

Event

 

January 2018

 

Communication: Update on what to expect for VCR & Questionnaire Webinar Registration

 

February 2018

 

Webinar: Visa Claims Resolution (VCR) Questionnaire

 

February 2018

 

Communication: CHARTS activity file final specs & sample file

 

March 2018

 

Communication & Training: VCR is fast approaching

 

Early April 2018

 

Communication: Visa Claims Resolution (VCR) going live

 

April 14, 2018

 

Deploy VCR in Production

 

Late April 2018

 

Communication & Training: Visa Claims Resolution (VCR) is live

 

 

2017 Update:

As we announced earlier this year, Visa will be implementing a new chargeback process known as Visa Claims Resolution (VCR). Visa disputes will follow the new process starting April 14, 2018. Under the initiative, Visa aims to streamline the processing of disputes, expediting resolutions and eliminating invalid disputes.

Vantiv has been aggressively working towards readiness for this implementation date by:

  • Enhancing systems to accommodate the new allocation and collaboration workflows.
  • Developing new processes for the Questionnaire that must be completed when responding to a dispute.
  • Updating chargeback activity files to support new reason codes and action codes.
  • To facilitate these changes and ensure you make the necessary procedural changes to your dispute resolution process, we will be engaging with you monthly and we will be offering many training opportunities.

     

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