Emergency Maintenance – Production Environment – June 11

June 7, 2016

On Saturday June 11, Vantiv eCommerce is performing emergency maintenance to our production environment. This maintenance is to correct a newly discovered issue with third-party software, which caused disruption to some services on the eCommerce platform on Sunday, June 5.  

Online processing will continue without interruption; however batch processing, access to the PayFac portal and API, and the Vantiv iQ for eCommerce analytics and reporting website will be unavailable from 6-10 a.m. (Eastern) this day. Delivery of Secure Scheduled Report (SSR) will also be delayed.  

NOTE: Vantiv iQ for Core is NOT impacted during this time period.  

Merchants who normally perform batch processing, PayFac merchant ID creation, or require Vantiv iQ/Virtual Terminal access from 6-10 a.m. (Eastern) should shift processing to another time slot.  

If you have any questions, please contact your Relationship Manager, Customer Service (, or Technical Support (

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