eCommerce Maintenance and Bank Holiday Schedule

April 3, 2017

DAY DATE EVENT TIME IMPACT
April 2017
Friday April 14 Good Friday (Canada) Holiday Canadian Holiday – No funds transfer for CAD settlements. (USD not impacted.)
Tuesday April 18 Post-Live Maintenance 4-8 a.m. Post-Live will be down for the duration.
Wednesday April 19 Production Maintenance

7 a.m. – 2 p.m.

Batch processing and online transactions will not be affected. You may experience unexpected Vantiv iQ for eCommerce behavior during this time.
Thursday April 20 Pre-Live Maintenance 4-8 a.m. Pre-Live will be down for the duration.
Wednesday April 26

Processing Site Redirection

3:30-7:30 a.m. Batch processing, PayFac portal and API, and Vantiv iQ for eCommerce access will be disabled between 3:30-7:30 a.m. while we perform this change. Online transactions will not be affected. 
May 2017
Tuesday May 16 Post-Live Maintenance 4-8 a.m. Post-Live will be down for the duration.
Wednesday May 17 Production Maintenance 7 a.m. – 2 p.m. Batch processing and online transactions will not be affected. You may experience unexpected Vantiv iQ for eCommerce behavior during this time.
Thursday May 18 Pre-Live Maintenance 4-8 a.m. Pre-Live will be down for the duration.
Monday May 22 Victoria Day (Canada) Holiday Canadian Holiday – No funds transfer for CAD settlements. (USD not impacted.)
Monday May 29 Memorial Day (United States) Holiday

Vantiv Offices Closed  

U.S. Holiday – No funds transfer for USD settlements.

June 2017
Tuesday June 13 Post-Live Maintenance 4-8 a.m. Post-Live will be down for the duration.
Wednesday June 14 Production Maintenance 7 a.m. – 2 p.m. Batch processing and online transactions will not be affected. You may experience unexpected Vantiv iQ for eCommerce behavior during this time.
Thursday June 15 Pre-Live Maintenance 4-8 a.m. Pre-Live will be down for the duration.

 

If you have any questions, please contact either your Vantiv eCommerce merchant or partner relationship manager, or the eCommerce Customer Care team (ecc@vantiv.com; 1-844-843-6111, Option 3).

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