Online Payments Help Center

Vantiv’s responsive and consultative approach to understanding your business helps you to use payments to drive operational efficiency and revenue improvement.  Data-intensive periodic business reviews and ad hoc analyses let you gain new perspectives on your business.

eCommerce Technical support

Technical Support is available for questions and/or issues related to file transmission, file error, connections, or for after hours merchant support.

Email: eCommerce technical support. Availability: 24 hours a day / 7 days a week.

eCommerce Customer Care

Our Customer Service team is here to guide and support you through all your technical processing issues. The team provides account and user management support, report requests, and can address any inquiries you have about Vantiv iQ for eCommerce, the analytics and reporting system behind your payments.

For a list of frequently asked processing questions, please click here.

Hours of operations are from 8 a.m.-6:00 p.m. (Eastern) Monday through Friday.

Please submit your questions to eCommerce Customer Care or give us a call at
844-843-6111, Option 3.

Chargeback Analysis

Our chargeback team assists your chargeback personnel by analyzing factors and facilitating dispute management and chargeback loss recovery. For chargeback-related assistance, please email the chargeback team, or call 844-843-6111, Option 4.

Vantiv iQ for eCommerce

Vantiv iQ for eCommerce is a robust analytics and reporting system designed for businesses of all sizes to help streamline your workflows, handle large data sets, and deliver reports that help you easily monitor and manage your day-to-day operations.

To log on to Vantiv iQ for eCommerce, click here.

Valuable Information

Start Processing
Are you a new business and just starting out with us? Here's where to begin.

FAQs
Whether you’re a well-established entity or just starting out, getting answers to your day-to-day payments questions needs to be fast and easy.

Marketing
Access our latest webinars, upcoming industry events, case studies, quotes and testimonials to keep you informed and updated.

Education
We’re crazy about payments education and would love to share some of our newest videos and eBooks with you.

Reference & Technical Documentation
Access our extensive library of helpful documents here.

Help Center
Need to contact a customer service representative or have a chargeback question? This is the place to do so.

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