Support for all things payments

From getting started with your new account to technical and billing support – we’ve got you covered.  You’re our customer and we want you to have the tools you need to help your business thrive, that includes help when you need it.

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Help Center

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We're here 24/7/365.


There's no such thing as a silly question - we've got you covered.

Reference Guides

Find quick terminal help here.


Disputes and Chargebacks

Looking for more information about Visa Claims Resolution (VCR)? We have a comprehensive library of downloadable guides, webinars and FAQs to help you navigate the latest rules and requirements.

Be in-the-know instantly.

iQ delivers it all. See the details of your payment transactions and uncover your customers’ buying behaviors through this state of the art analytics portal. iQ can help you understand your business better by accessing your business insights anywhere, anytime.  

Vantiv OnCall

Whether it’s the middle of the day or middle of the night, when you need help we’re here.  You’re just a call or click away from the help you need for all things payments. 

Three easy steps to get your new merchant account activated and compliant with Vantiv

1. Activate your account

Get started today. Call our Merchant Activations Team at 866-622-2907 or schedule an appointment and we'll call you. Please have your Merchant ID ready.

To schedule an appointment, visit

For terminal activations, please call 866-622-2907

For PC-based systems or if you’re using software, please call 866-622-2390

2. Validate your PCI security compliance

Complete your validation as soon as possible by clicking here.

Validation may include a PCI Self-Assessment Questionnaire (SAQ). For assistance, please call the Trustwave support team at 877-246-2801

3. Access your reporting and statement at

iQ allows you to view transaction data, access helpful information and set up notification alerts for your processing accounts.

After you process $20 in transactions, you’ll receive an email from, with a link to create your user ID and password. This link will expire, so register right away.

If you have any questions, email, and include your new merchant ID #.

What’s next for your business?

Find out how Vantiv can help you work smarter to deliver more