Need help now? Right here and ready to help.

Here to help  as quickly as we can. Here’s who-and-how to contact.  What do you need help with?

Vantiv Customer Service

For help with statements, billing, chargebacks, interchange and general service.

866-622-2390
CustomerService@vantiv.com

Please refer to your welcome materials for customer support phone numbers that may be specific for your account.

PCI Support Team

For assistance regarding PCI compliance and Self-Assessment Questionnaires

877-207-6727

Technical
Support

For help with point-of-sale (POS) terminal and PC software questions.

866-622-2390
Virtual Terminal Support

iQ Support

For support with our online reporting tool. Please include your Merchant ID # in your message.

Support@AccessMyiQ.com

Merchant Activations

To activate your merchant processing account.

866-622-2907
Schedule an appointment

FDGL

For questions regarding the lease on your terminal

877-257-2094

Voice Authorizations

To receive manual voice authorizations for sales when your POS terminal or software does not work properly.  Be sure to have your Merchant ID # ready.

800-991-9911

Check Support

For questions regarding your check acceptance hardware

877-412-3249 

Check out our video support

Our video library is available to help answer some of our most frequently asked questions from merchants.  From EMV acceptance to terminal troubleshooting, it’s all right at your fingertips.

Looking for account information?

Settlement information, card number look up, sales amounts and more can be found in Vantiv iQ.

Log in

typing-on-laptop-keyboard

Let's get started

You're new here?
Find out what's next.

Help Center

Need help?
We're here 24/7/365.

FAQ

There's no such thing as a silly question - we've got you covered.

Reference Guides

Find quick terminal help here.

What’s next for your business?

Find out how Vantiv can help you work smarter to deliver more