Need help now? Right here and ready to help.

Here to help  as quickly as we can. Here’s who-and-how to contact.  What do you need help with?

Vantiv Customer Service

For help with statements, billing, chargebacks, interchange and general service.


Please refer to your welcome materials for customer support phone numbers that may be specific for your account.

PCI Support Team

For assistance regarding PCI compliance and Self-Assessment Questionnaires



For help with point-of-sale (POS) terminal and PC software questions.

Virtual Terminal Support

iQ Support

For support with our online reporting tool. Please include your Merchant ID # in your message.

Merchant Activations

To activate your merchant processing account.

Schedule an appointment


For questions regarding the lease on your terminal


Voice Authorizations

To receive manual voice authorizations for sales when your POS terminal or software does not work properly.  Be sure to have your Merchant ID # ready.


Check Support

For questions regarding your check acceptance hardware


Check out our video support

Our video library is available to help answer some of our most frequently asked questions from merchants.  From EMV acceptance to terminal troubleshooting, it’s all right at your fingertips.

Looking for account information?

Settlement information, card number look up, sales amounts and more can be found in Vantiv iQ.

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Help Center

Need help?
We're here 24/7/365.


There's no such thing as a silly question - we've got you covered.

Reference Guides

Find quick terminal help here.

What’s next for your business?

Find out how Vantiv can help you work smarter to deliver more