ONLINE PAYMENTS > CUSTOMER SERVICE

At your service and rescue.

Answers, support and peace of mind are available every day and every hour.

Vantiv customer service is here. And here.

Vantiv is all about making the payment processing experience the best it can be. And that means being available for your needs and questions 24/7/365. Between our knowledgeable US-based customer support and our new Support Video Library featuring how-to videos, there’s no issue we can’t tackle together. 

The Vantiv difference.

In addition to Multiple Stevie® awards received across the enterprise, Vantiv proudly boasts years of consecutive customer service leadership recognition from the major card brands including Visa® and MasterCard®. Here’s a look at how and where we bring more expertise to the table.

Merchant Services:

We offer an ultra-responsive and consultative approach to understanding merchants’ businesses and using payments to drive operational efficiency and revenue improvement.  Our data-intensive periodic business reviews and ad hoc analyses enable merchants to gain a new perspective on their businesses.

Technical Support:

Our first line support team assists with technical processing issues 24x7x365. We also offer online chats for real-time consultation.

Chargeback Analysis:

Our dedicated team assists merchants’ chargeback personnel by analyzing factors and facilitating dispute management and chargeback loss recovery.

Strategic Business Reviews:

Our Customer Experience Managers present detailed analysis of merchants’ transaction payment processing history and identify opportunities for efficiency gains and revenue growth.

On-boarding/Implementation:

Our technically savvy consultants guide merchants through certification, testing and service configuration to ensure a smooth and expeditious on-boarding process.

Need help now?

Answers at your fingertips. Access through a click. End-to-end excellence defines the goal of our customer experience. From customer and technical support to reporting and online access, we provide the know-how and the how-to help you.

Online payments

Designed for merchants

Acceptance made simple

Fraud & security protection