Update - August 3, 2017: New eCommerce Domains FAQ
In addition to the new Vantiv eCommerce email addresses and toll-free number outlined elsewhere on this page, we are similarly in the process of completing the transition of all remaining Litle.com domains/URLs to also now reflect the Vantiv name/architecture.
Because the domain changes affect virtually every URL you use to submit/test transactions on our eCommerce platform, you will have to change all the target URLs used by your systems to communicate with our platform no later than August 31, 2017.
Our FAQ document below provides information about the changes required to implement the use of the new domains on your systems, as well as answers several common questions related to the changes.
Summary of Changes
- New non-litle.com email addresses
- New toll-free number
- New ACH/wire name on funds transfer
- Customer Service is now eCommerce Customer Care (ECC)
As previously communicated throughout Q4 of 2016, in 2017 we are moving into the final phase of transitioning the remaining elements of our operation that still have vestiges of the Litle name into the Vantiv brand.
As a result, we have established several new non-litle.com email addresses along with a new toll-free number, as outlined below.
Please update your Vantiv eCommerce contact information to begin using the new contact points listed above to avoid any disruption in service. While the legacy litle.com email addresses and current toll-free number remain operational, they will no longer be valid after August 31, 2017.
On Friday, Feb. 17, we are introducing code whereby the current “Litle & Co” designation as the ACH/wire name on funds transfer will be replaced with “Vantiv eCommerce” instead.
As a result, merchants may see this change as early as Monday, Feb. 20.
In an effort to better define the service and attention our customer service department provides, we have rebranded the name of this important team to eCommerce Customer Care.
While the name has changed, the friendly, highly-responsive professionals you typically communicate with via telephone, email, or chat remain the same.
Our Customer Care Associates are available to assist you with a wide range of items, including:
- System Access: Vantiv iQ for eCommerce reporting; IP maintenance; Production/Post-live credentials
- Admin Support: Processing best practices; Financial reconciliation; General research and troubleshooting
- Merchant Profile Changes: New merchant IDs; Update bank settlement information; General updates
This is a sampling of topics the eCommerce Customer Care team can handle for our merchants Monday through Friday from 8 a.m. to 6 p.m. (Eastern). This team can also escalate requests/issues as may be necessary.
eCommerce Technical Support
As a reminder, our eCommerce Technical Support Specialists are available 24/7 to support our merchants who require transaction processing-related support, including:
- File Processing Issues: File transmission errors; Technical error messages; Technical processing questions
Please contact your Vantiv eCommerce merchant or partner relationship manager if you have any questions.