Visa Claims Resolution (VCR) Initiative, October 2017

January 23, 2017

UPDATE – April 12, 2017 

Visa Claims Resolution (VCR) Implementation Date Extended

In order to ensure the readiness of stakeholders around the world, Visa has announced an extension to the implementation date for the Visa Claims Resolution (VCR) initiative from its original October 2017 timeframe to April 2018 instead.

Vantiv will continue to aggressively work towards readiness for this implementation date.  

We will provide additional updates as they become available.



Visa recently announced that they will be modifying their dispute process.

Visa Claims Resolution, or VCR, is a new dispute flow that Visa will implement in October 2017 as a way to simplify the dispute process.  

Vantiv is working to identify how VCR will change your existing disputes process and updating our dispute tools to support these changes. We will provide additional details and timing through the rest of 2017.

For more information in the interim, please download this one-page Vantiv document, this three-page Visa document, or this instructional video.

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