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On the Edge with Jim Roddy: Integrated Payments Insights

Leading the edge of integrated payments requires actionable insights and deeper perspectives from those helping you shape it. Drawing from business background and experiences as a reseller and ISV business advisor, we provide the POS channel with exclusive insights from Jim Roddy, the head of Vantiv’s PaymentsEdge Advisory Service for resellers and ISVs.

PaymentsEdge perspectives

Business and channel perspectives for POS resellers and ISVs designed to inform, entertain and inspire. Three to four times a month, it’s Jim Roddy on leadership, communication and management lessons that you can apply to your organization immediately.

On the Edge: Integrated Payments Insights

7 can’t-miss education sessions at RetailNOW 2018

I feel about RetailNOW the way a little kid feels about Christmas.

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On the Edge: Integrated Payments Insights

21 merchant retention secrets of leading POS resellers

If you’ve worked in the point of sale channel longer than 15 minutes, you’ve worried about keeping your merchants.

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On the Edge: Integrated Payments Insights

8 great email marketing building blocks for the POS channel

Most blame time and resource constraints for their marketing shortcomings.

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On the Edge: Integrated Payments Insights

What’s for dinner tonight? Probably recurring revenue

You know how when you have to fast 12 hours prior to a medical procedure...

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On the Edge: Integrated Payments Insights

Watch this webinar: 40 recurring revenue recommendations for profit-conscious POS resellers

Where should you start?

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On the Edge: Integrated Payments Insights

You’ve decided to change your company culture. Now what?

We all know that “culture eats strategy for breakfast”.

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On the Edge: Integrated Payments Insights

What’s your excuse for avoiding an accountability workshop?

Bob Dukiet, my college basketball coach...

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On the Edge: Integrated Payments Insights

Post-installation survey best practices for POS resellers

Here’s an easy question for any POS reseller: Do you conduct a post-installation merchant survey?

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On the Edge: Integrated Payments Insights

POS lessons learned during 5,000 miles of channel travel

Let’s look at some lessons learned from the three trips I took during March.

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On the Edge: Integrated Payments Insights

Watch this webinar: KPIs of rich-and-famous POS VARs and ISVs

In this webinar, we gathered key performance indicator data from POS resellers and ISVs.

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On the Edge: Integrated Payments Insights

POS Channel KPI Study – Part 4

“Companies want to destroy the independence of the reseller”.

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On the Edge: Integrated Payments Insights

POS Channel KPI Study – Part 3

Resellers and developers share compensation, benefits data.

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On the Edge: Integrated Payments Insights

POS Channel KPI Study – Part 2

Resellers accelerate pace of recurring revenue transition.

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On the Edge: Integrated Payments Insights

POS Channel KPI Study – Part 1

Resellers report robust sales and profits in 2017, expect stronger 2018.

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On the Edge: Integrated Payments Insights

Watch this webinar: 9 time-tested rules for hiring & retaining employees

Learn a proven, successful process that will exponentially reduce your number of bad hires.

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On the Edge: Integrated Payments Insights

Reseller CEO emails: questions on promotions, benefits, rebranding and more

Let’s dive in and see what’s new.

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On the Edge: Integrated Payments Insights

RSPA INSPIRE 2018: 4 lessons you can’t afford to ignore

An avalanche in Hawaii?

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On the Edge: Integrated Payments Insights

Roddy’s recommended reading for channel executives

2018 edition

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On the Edge: Integrated Payments Insights

POS resellers fear losing independence

Special report: POS resellers fear losing independence as payment orgs acquire ISVs.

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On the Edge: Integrated Payments Insights

Watch this webinar: Steps to make payment processors work for you

Discover three easy ways you can get your payment processing partner to work for you.

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On the Edge: Integrated Payments Insights

The ultimate list of recurring revenue products and services for POS resellers

Jim Roddy shares his ultimate list of recurring revenue products and services for POS resellers.

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On the Edge: Integrated Payments Insights

Are small POS resellers an endangered species?

The smallest resellers tend to work with the smallest merchants

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On the Edge: Integrated Payments Insights

Delegate or Die – How Successful Resellers Build Bench Strength

This webinar focuses on how value added resellers in the POS industry need to learn how to delegate to win in this market.

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On the Edge: Integrated Payments Insights

Customer service, recurring revenue highlight Smarter Payments Roadshow

Handling customer service issues can have a positive or negative impact to your business.

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On the Edge: Integrated Payments Insights

Vantiv reseller improves customer satisfaction 24% – without spending a dime

“In God we trust. All others bring data.” – W. Edwards Deming

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On the Edge: Integrated Payments Insights

Which POS resellers will escape the pull of their past?

Many POS value added resellers are realizing greater profits by increasing their recurring revenue offerings.

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On the Edge: Integrated Payments Insights

VARTECH 2017 challenges resellers to go opportunity hunting

Let’s dive into some of the specific advice from the event.

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On the Edge: Integrated Payments Insights

The biggest recruiting mistake POS resellers make

When recruiting new employees to your POS reseller team, be sure to communicate more than the job duties. Check out effective copy that brings in candidates.

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On the Edge: Integrated Payments Insights

6 completely unfiltered POS channel leadership lessons

Straight from RetailNOW 2017, see the completely unfiltered quotes captured during interviews with POS channel leaders at 6 different companies.

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On the Edge: Integrated Payments Insights

POS Resellers Experience Angst And Opportunity

Check out this list of twelve insightful and inspirational quotes gathered from the 2017 RetailNow in Las Vegas.

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On the Edge: Integrated Payments Insights

12 Eye-Popping Quotes From RetailNOW 2017

Check out this list of twelve insightful and inspirational quotes gathered from the 2017 RetailNow in Las Vegas.

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On the Edge: Integrated Payments Insights

5 Ways POS Resellers Provide Superior Value

Check out this list of twelve insightful and inspirational quotes gathered from the 2017 RetailNow in Las Vegas.

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On the Edge: Integrated Payments Insights

Time-tested tactics resellers use to drive down costs

Watch this webinar: The POS industry's top resellers are able to drive down expenses to boost profits.

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On the Edge: Integrated Payments Insights

RetailNOW 2017 sneak peek: How to make payments pay off

Vantiv gives you a sneak peek of what presentations and learnings you can expect to be exposed to.

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On the Edge: Integrated Payments Insights

How successful POS resellers maximize their margins

The top POS resellers know how to build a revenue stack and provide services that result in high margins.

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On the Edge: Integrated Payments Insights

inside a partner Communication Workshop

Lessons from the front lines: POS resellers and ISVs need to be in tune with both their customers and internal team.

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On the Edge: Integrated Payments Insights

Reseller CEO pressing questions

A CEO of a POS reseller questions  best practices for paying, onboarding, and managing a new outside sales rep.

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On the Edge: Integrated Payments Insights

Your annual Customer Health Checkup is overdue.

How well are you keeping up with your POS customers and their sentiments? It's likely you're overdue.

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On the Edge: Integrated Payments Insights

Recurring Revenue Recommendations Webinar

POS resellers embrace payment residuals along with adding recurring revenue streams to their offering.

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On the Edge: Integrated Payments Insights

Learnings from BlueStar’s Canadian Conference

The BlueStar conference attracted over 150 POS, ISV and VAR channel executives. 

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On the Edge: Integrated Payments Insights

Success Stories Retail IT VAR of the Future

Watch this video about Vantiv's free service which helps partners with the customer service, hiring and operational aspects of their business.

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On the Edge: Integrated Payments Insights

Without Critical Thinking, Your Business Will Start Sinking

Critical thinking helps your business in hiring, employee management, conflict resolution and more.

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On the Edge: Integrated Payments Insights

Surefire growth strategies for POS resellers

What do fast growing POS resellers and ISVs know? They’ve developed a successful formula for perpetually increasing sales.

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On the Edge: Integrated Payments Insights

Reseller CEO email: Will moving to SaaS stunt my growth?

Straight from the POS reseller email bag, we feature a recent exchange in regard to shifting to the SaaS model. 

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On the Edge: Integrated Payments Insights

18 Ways POS resellers provide superior value

Watch this webinar: hosted in March 2017 by Jim Roddy from Vantiv's PaymentsEdge Advisory Services.

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On the Edge: Integrated Payments Insights

U.S. shift to “automation nation” can benefit POS resellers – or wreck them

As the US migrates to more automation the opportunity for POS resellers grows larger.

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On the Edge: Integrated Payments Insights

What You Missed at Retail IT VAR of the Future 2017

If you weren't at Retail IT VAR Of The Future 2017, read the highlights you missed. Learn what resellers and ISV executives have been doing at their businesses.

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On the Edge: Integrated Payments Insights

NCC Conference: Can Resellers Adapt to POS Industry’s Changes?

Join Vantiv's Jim Roddy for his highlights from the 2017 NCC Conference. Learn what panelists think.

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On the Edge: Integrated Payments Insights

Vantiv POS Channel KPI Study

Part three of this series examines the KPIs of recurring revenue, revenue per employee, payroll, marketing and R&D expenses of ISVs and resellers.

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On the Edge: Integrated Payments Insights

Vantiv POS Channel KPI Study

Part two of this three part study looks at KPIs and data from value added resellers shifting to a SaaS model. Read the report and get insights here.

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On the Edge: Integrated Payments Insights

Vantiv POS Channel KPI Study

Part one of the results covered in this groundbreaking report on KPIs in the POS channel. Study conducted by Vantiv’s PaymentsEdge Advisory Services.

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On the Edge: Integrated Payments Insights

Reseller staff reviews “Raving Fans,” shares book’s top takeaways

Read the top takeaways of the customer service classic book, Raving Fans.

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On the Edge: Integrated Payments Insights

Reseller CEO email: How do I create a candid organization?

Learn how to create a culture of candor in your organization.

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On the Edge: Integrated Payments Insights

6 Lessons POS Resellers Can Learn From Netflix

Netflix has provided a roadmap for POS resellers and other small businesses to create an innovative organization. Here are six takeaways to embrace.

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On the Edge: Integrated Payments Insights

Growth Principles for POS Resellers from RSPA INSPIRE Speakers

Read the key messages reinforced by the RSPA INSPIRE 2017 speakers.

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On the Edge: Integrated Payments Insights

Hot Takes From RSPA INSPIRE 2017

Get key takeaways from RSPA Inspire 2017. Learn to hire sales team members, better serve merchants and how to navigate the delicate balance of pricing.

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On the Edge: Integrated Payments Insights

Technology Advice For Restaurant Owners

The Restaurant Guys blog offers technology, POS mobile payments insights that apply to restaurant owners, resellers, and ISVs.

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On the Edge: Integrated Payments Insights

Channel Analysts, POS Distributors Feedback On Report

(Part 2) Read the perspectives of channel analysts and point of sale distributors feedback on Vantiv's PSA/RMM special report.

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On the Edge: Integrated Payments Insights

Resellers, Software Providers Weigh In On PSA/RMM Study

(Part 1) Check out part one of the series on the analysis of Vantiv's PSA/RMM study.

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On the Edge: Integrated Payments Insights

Jim Roddy’s Leadership Reading List For 2017

Leaders read - readers lead. Jim Roddy's recommended list of books to read during 2017. A great reference for channel executives.

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On the Edge: Integrated Payments Insights

Automation Software Reshaping the POS Channel

Automation software is the backbone for the most efficient and profitable POS solution providers.

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On the Edge: Integrated Payments Insights

POS Resellers: "PIC" Your Battles with Upset Customers

In this article, we explore how resellers can act constructively when taking a complaint, no matter how escalated the caller.

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On the Edge: Integrated Payments Insights

Vartech 2016 - Key Takeaways

Couldn't attend Vartech 2016? No problem. We've got you covered with some highlights and key takeaways from the annual conference.

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On the Edge: Integrated Payments Insights

LavuCon 2016: Top Takeaways From POS Resellers

Recurring revenue, keys to VAR growth and more covered here.

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On the Edge: Integrated Payments Insights

Earn Your "Roadside MBA" @ RSPA Inspire

Read top quotes from the new book, Roadside MBA, and learn how to register for RSPA Inspire conference.

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On the Edge: Integrated Payments Insights

What Leading-edge POS Resellers Know & You Don’t

This Vantiv series will give you the inside scoop to the expertise held by leading POS resellers ISVs.

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