Merchant Support

Expertise committed to service excellence

Consultative customer experiences and service is what you deserve. An approach to relationship management, certification, customer service and legal that helps you deliver seamlessly. Faster, easier boarding, simpler implementations, and responsive issues resolution are complemented by more self-service capabilities. Unlock them.

Merchant Customer Service

Vantiv ISO's Merchant Customer Services and Technical Support Department is dedicated to providing superior assistance to customers for troubleshooting service issues and equipment support. A dedicated response team is driven by a one-call resolution goal and provides prompt resolutions so that you can get back to business quickly.

Reporting Tools

MyMerchantData.com, Vantiv ISO's online reporting tool, gives you the critical information you need to manage virtually every aspect of your business without getting buried in a sea of paper. There’s no need to download software. Just log in and go.

Get a Report

IRS Requirements

The Housing and Economic Recovery Act of 2008 created a reporting requirement for banks and other payment settlement entities to report payment card and third-party network transactions for their participating merchants to the IRS. This reporting requirement is also known as Internal Revenue Code (IRC) Section 6050W.

Learn More

Updating Date and Time

MyMerchantData.com, Vantiv ISO's online reporting tool, gives you the critical information you need to manage virtually every aspect of your business without getting buried in a sea of paper. There’s no need to download software. Just log in and go.

Get Help

e-Statements

Looking for a more convenient way to manage your statements? Vantiv ISO's electronic statements, or e-Statements, give you the ability to view and download your monthly statements online. e-Statements are identical in format to the paper version you currently receive, but now gives you the option to go paperless, eliminating paper statements.

Check Processing

Equipment Leasing

Merchant Support