Privacy Policy, Copyright Notices, and Terms of Use

Privacy Policy | Digital Millennium Copyright Act Notices | Terms of Use | Vantiv Safe Harbor Policy


Privacy Policy

At Vantiv we respect your concerns about privacy.  The following explains how Vantiv, our affiliates, and subsidiaries (collectively “Vantiv”) collect, use, and share personal information. 

Information We Collect
When you interact with our websites you may voluntarily provide us with certain personal information, such as your name, email address and phone number.  You may provide this information to us when you contact us, create an account with us, inquire about careers at Vantiv, or request information about our services.  We may also collect additional personal information from you as part of signing up for our services.  This additional information may include your social security number, taxpayer identification number, bank account information, mailing address, and other information required to establish a commercial account with us.

In addition to personal information we may collect non-personal information during your visit to our websites.  This non-personal information may include your IP address, the date and time of your visit, your browser type, your device ID, and information about how you interact with the website.  This non-personal information may be collected through cookies, web beacons and other similar technology.  Most browsers allow you to limit the use of cookies on your computer; however you may not be able to fully use our websites if you limit cookies.  We may also collect demographic information, such as your age, gender, or zip code, as well as certain information from third parties that we combine with information you provide to us. 

Social Media
We may offer services that allow you to share information with third party social media sites such as Facebook, LinkedIn, Twitter, or others.  When you link your account or engage with our sites through third-party social media sites, you understand that you may be allowing us to have ongoing access to certain information stored on those social media sites. 

Content You Post
Community and posting sections of our websites give you an opportunity to provide us with information regarding your opinions and review of products or services.  Your profile may also contain other information that identifies you. 

Mobile Information
We may collect additional information from you if you access our websites through a mobile device such as your unique device identifier, device’s operating system, mobile carrier, location or GPS/geo-location. 

How We Use & Share Information
We use the information you provide us in a variety of ways to offer you our various products and services.  For example, we may use identifiable or non-identifiable information to establish commercial merchant accounts, process payments, or respond to your inquiries; for internal recordkeeping and reporting, research and analytics; to provide you with information about products or services that may be of interest to you; to monitor compliance with the law and our terms of use; to customize your experience on our websites; and for other purposes disclosed as the time the information is collected.  We may also share information with members of our corporate family, affiliates and subsidiaries, as well as:

  • To obtain commercial and credit information for you as a customer to establish, maintain or renew your contract(s), as may be required to provide any of the services for which you have subscribed; to comply with rules and regulations of any credit, debit or other payment network; or otherwise in accordance with this policy.
  • With service providers and other third parties under contract who help with our business operations (including, but not limited to, fraud investigations, advertising, site analytics and operations).
  • In response to a court order, subpoena, or request for cooperation from a regulatory, law enforcement or other government agency; to establish or exercise our legal rights; to defend legal claims; or as otherwise required or permitted by applicable laws and/or regulations.  In such events we will only disclose information relevant and necessary to the investigation or inquiry.
  • With companies in the mobile app industry, should you access this site through a mobile device, we may share your information with carriers, operating systems, and platforms.
  • Change of control or new owners in the event of a merger, acquisition or bankruptcy filing. 

Additionally, if you post information or content, such as commenting on content or participating in online forums or communities, or when you interact with our site through social media sites, plug-ins or other applications, depending on your privacy settings, this information may become public on the Internet.  We are unable to prevent or control further use of this information and refer you to the third party sites’ privacy policies and terms of use to learn more about their privacy practices.

Data Aggregation & Sharing
We may aggregate and anonymize information you provide to us in such a way as to ensure that you are not identified or identifiable from it.  This data may be used for statistical, analytic, and administrative purposes, including for customizing our web sites, analyzing trends, tailoring products and services, or conducting risk and cost analysis.  We may share anonymized or aggregated data at our discretion, in accordance with applicable laws.

Cookies & Tracking Technologies
We may use cookies and other tracking technologies for a variety of purposes and to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of our site when you return to our site. 
We may offer certain features that are only available through the use of tracking technologies.  Temporary cookies are used to enable you to navigate our site and use its features.  These are deleted when you close your browser.  IP addresses are used in conjunction with cookies for the purpose of “remembering” computers or other devices used to access our site. 
Analytical or performance cookies collect anonymous information about how visitors use our websites.  They allow us to analyze information such as the count of visitors to our websites, what search terms our visitors are using, what pages were viewed, and the last page visited.  This information is based on the visitor’s IP address, and we cannot view individual activity tied to a single person.
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a single website. For these purposes tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time.

Third Party Links & Advertising
Our websites may link through to third-party websites, and those processes may involve the placement of third-party cookies on your machine or device.  We do not control the third-party cookies used for these purposes.  We encourage you to review the privacy practices of these third-party sites prior to accessing or navigating those sites. 
We may, from time to time, partner with ad networks and other online advertising providers in order to serve ads on behalf of us or other non-affiliated parties on our websites and across the Internet.  These ads may be presented to you based on products and services the advertising providers think are relevant to your interests.  These preferences may be inferred based on information collected about your browsing behavior on our websites and other non-affiliated sites and apps across time.  We adhere to the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles.  To learn more about, or opt-out of, this type of advertising from participants in the DAA, you can visit www.aboutads.info

Do Not Track
How browsers communicate the Do Not Track signal is not yet uniform. As a result this website is not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described more fully throughout this Online Privacy Statement, we limit our use and collection of your personal information.

Your Choices
You can control how and when you want to receive subscription emails from Vantiv on the website by visiting the subscription center located on www.vantiv.com, or by clicking on the “unsubscribe” link located at the bottom of the email communication.  You may not opt-out of administrative emails (for example, emails about your account, transactions, or policy changes) for your registered account. 

Children’s Privacy
Our websites are for general use and are not intended for children under the age of 18.  We do not knowingly collect information via our websites, applications, services, or tools from users under the age of 18.

Policy Changes
We may make changes to this privacy policy from time to time.  We will post those changes on our websites and update the effective date of this policy.  We encourage you to check back periodically to stay up to date on our privacy practices. 

Security
We store and process your information on our servers located within the United States.  We maintain technical, physical and administrative security measures to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration.  Examples of methods in place to protect your data include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.  You are responsible for ensuring the security of your password (s) and account registration information.

US – EU Safe Harbor
Vantiv eCommerce, LLC adheres to the Safe Harbor Privacy Principles developed by the U.S. Department of Commerce and the European Union (EU).  Please click here to view our EU Safe Harbor Privacy Policy statement. 

Contact Us
If you have any questions about this privacy policy you may contact us at Privacy@Vantiv.com, 1.866.914.0345, or Vantiv, 8500 Governors Hill Drive, Mail Drop 1GHY1, Cincinnati, OH 45249-1384, Attention: Privacy Administrator.


 

It is the policy of Vantiv LLC (“Vantiv”) to respect the intellectual property of others and thus to respond to effective notices of alleged infringement of copyrighted material where (i) the copyrighted material is available at, or from, a system or network controlled or operated by or for Vantiv or where (ii) Vantiv, by providing or using an information location tool, such as a directory, index, reference, pointer, or hypertext link, refers or links a third party to a site that contains the copyrighted material.

If you are alleging that copyrighted material may have been or is being infringed, then you may notify Vantiv, pursuant to the U.S. Online Copyright Infringement Liability Limitation Act of the U.S. Digital Millennium Copyright Act, 17 U.S.C. §512 (c), by sending a notice to the address listed below.  Such notice must include the following to be effective:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Vantiv to locate the material;
  4. Information reasonably sufficient to permit Vantiv to contact you such as an address, telephone number, and if available, an electronic mail address at which you may be contacted;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Counter Notices
If material that you have posted to a system or network controlled or operated by or for Vantiv has been removed or disabled, you may file a counter notice pursuant to 17 U.S.C. §512 (g).  To be effective, the counter notice must be a written communication sent to the address listed below that includes the following:

  1. A physical or electronic signature of the subscriber;
  2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  3. A Statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
  4. Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the Southern District of Ohio or, if your address is outside of the United States, also for the Federal District Court for the Southern District of Ohio, and that you will accept service of process from the person who provided notification under subsection 17 U.S.C. §512 (c) (1) (C) or an agent of such person.

DESIGNATED AGENT FOR ALL NOTICES, INCLUDING COUNTER NOTICES
All written notices should be sent to the following Designated Agent:
Designated Agent:  Naomi Voegtli, Chief Intellectual Property Counsel
Address of Designated Agent:  8500 Governors Hill Drive, Cincinnati, OH  45249
Email address of Designated Agent:  DMCAnotice@vantiv.com
Telephone number of Designated Agent:  (513) 900-4309


 

Terms of Use

Vantiv LLC, its subsidiaries and affiliates (“Vantiv”) requires that all visitors to our Websites adhere to the following rules and regulations.  By accessing the Website(s) you indicate your acknowledgement and acceptance of these terms and of use. 

  1.  Laws and Regulations

Access and use of this site is subject to all applicable federal, state, and local laws and regulations. 

  1. Intellectual Property

The trademarks, logos, and service marks displayed on this Website are the property of Vantiv.  All content and otherwise protectable features of our Websites, including but not limited to any  names, logos, trademarks, service marks, brand identities, characters, trade names, graphics, designs, copyrights, trade dress, or other intellectual property appearing on our Websites, including the organization, compilation, look and feel, illustrations, artwork, videos, music, software, and other works on the Website (“Content”) are owned by Vantiv or used under a license from a third party owner, and are protected under copyright, and trademark laws.

  1. Limited License

The use or misuse of any Content, except as provided in the Terms of Use or in the Content, is strictly prohibited. Vantiv grants you a non-exclusive, limited, personal, non-transferable, revocable license to access and use the Content, without right to sublicense, under the following conditions: (a) you shall not, without Vantiv’s express written consent, distribute text or graphics to others; (b) you shall not, without Vantiv’s express written consent, copy and retransmit, disseminate, broadcast, circulate, or otherwise distribute the Content on any other server, or modify or re-use all or part of the Content on this system or any other system; (c) you shall not use any tradename, trademark, or brand name of Vantiv in metatags, keywords and/or hidden text; (d) you shall not, without Vantiv’s express written consent; (1) copy, distribute, modify, transmit, perform, reuse, re-post, or otherwise display the Content, in whole or in part, for public or commercial purposes; (2) modify, translate, alter or create any derivative works thereof; or (3) commercially exploit the Content, in whole or in part, in any way; (e) you shall not use the Websites, the Content, and/or any portion thereof, in any manner that may give a false or misleading impression, attribution or statement as to Vantiv, the Owners, or any third party referenced therein; and (f) you shall use the Content, and/or any services and products on the Websites, or accessible via the Websites for lawful purposes only. Any unauthorized use, including, the reproduction, modification, distribution, transmission, republication, or display of the Content is strictly prohibited. Vantiv reserves all other rights. You do not acquire ownership rights to any Content viewed or accessed, and Vantiv’s posting of the Content on the Websites does not constitute a waiver of any right in such Content. You shall not alter, remove, or obscure any copyright notice, digital watermarks, proprietary legends, or any other notice included in the Content. Except as expressly provided herein, nothing on the Websites shall be construed as conferring any license under Vantiv’s and/or an Owner’s intellectual property rights, whether by estoppel, implication, or otherwise. Notwithstanding anything herein to the contrary, Vantiv may revoke any of the foregoing rights and/or your access to the Websites, or any part thereof, including the blocking of your IP Address, at any time without prior notice.

  1. No Warranty

THE CONTENT AND ALL OTHER INFORMATION AND MATERIALS CONTAINED IN THE WEBSITES, INCLUDING TEXT, GRAPHICS, LINKS, OR OTHER ITEMS, ARE PROVIDED “AS IS” AND “AS AVAILABLE”. VANTIV DOES NOT WARRANT THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THIS INFORMATION AND MATERIALS AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THE WEBSITES COULD CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED OR STATUTORY, INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN IN CONJUNCTION WITH THE INFORMATION AND MATERIALS. VANTIV SHALL HAVE NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT ON THE WEBSITES. VANTIV DOES NOT WARRANT THAT THE WEBSITES ARE COMPATIBLE WITH YOUR EQUIPMENT OR THAT THE CONTENT IS FREE FROM ERRORS, VIRUSES, WORMS, TROJAN HORSES, OR ANY OTHER HARMFUL, INVASIVE, OR CORRUPTED FILES, OR THAT THE WEBSITES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. VANTIV IS NOT LIABLE FOR ANY DAMAGES YOU MAY SUFFER AS A RESULT OF SUCH DESTRUCTIVE FEATURES. SHOULD APPLICABLE LAW NOT PERMIT THE FOREGOING EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, THEN VANTIV HEREBY GRANTS THE MINIMUM EXPRESS OR IMPLIED WARRANTY REQUIRED BY SUCH APPLICABLE LAW. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM VANTIV, ITS EMPLOYEES, AGENTS, SUPPLIERS, OR ANY OTHER PERSONS SHALL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS SECTION.

  1.  Limitation of Liability

YOUR USE OF THE WEBSITES IS AT YOUR OWN RISK. NEITHER VANTIV, ITS AFFILIATES, NOR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES WILL BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME, PROFIT OR GOODWILL, LOSS OF OR DAMAGE TO PROPERTY, AND CLAIMS OF THIRD PARTIES ARISING OUT OF YOUR ACCESS TO OR USE OF THE WEBSITES OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY CONTENT OR OTHER INFORMATION AVAILABLE ON THE WEBSITES, HOWEVER CAUSED, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PROPRIETARY RIGHTS INFRINGEMENT, PRODUCT LIABILITY, OR OTHERWISE. THE FOREGOING SHALL APPLY EVEN IF VANTIV WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU BECOME DISSATISFIED IN ANY WAY WITH THE WEBSITES OR THEIR TERMS OF USE OR PRIVACY POLICY, YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP YOUR USE OF THE WEBSITES AND THEIR SERVICES. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST VANTIV AND ITS AFFILIATES, AGENTS, REPRESENTATIVES, AND LICENSORS ARISING OUT OF YOUR USE OF THE WEBSITES.

  1. Postings

Apart from your personal information (which is addressed in the Privacy Policy), any communication or material you send to a Vantiv Website, electronically or otherwise, including but not limited to data, questions, comments, survey responses, suggestions or submissions is an will be treated as non-confidential and non-proprietary.  Anything you send to or through a Vantiv Website may be used by Vantiv for any purpose including, but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting.  By submitting material to a Vantiv Website, you irrevocably transfer and assign to Vantiv, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material.  Vantiv is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to a Vantiv Website for any purpose whatsoever, including, but not limited to developing, manufacturing, and marketing products and services.   

  1.  Panels, Message Boards, and Survey Responses

Participation in and response to any invitation to participate in a panel, message board, or survey on our Website is completely voluntary, and there is no obligation to participate.  By creating a profile to participate in panel or survey activities, you agree to provide us with accurate, complete, and updated registration information. 
Vantiv may monitor postings on our Website and may decline to accept and may remove any postings that contain; (a) Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages or contributes to a criminal offense, gives rise to civil liability or otherwise violates any applicable local, state, or federal law; (b) Advertisements or solicitations of any kind (c) Messages posted by users impersonating others.; (d) Personal information such as social security numbers, account numbers, addresses or employer references; (e) Messages that offer unauthorized downloads of any copyrighted or private information; (f)  Chain letters of any kind.

  1.  Access to Password Protected/Secure Areas

Access to certain areas of the Website may require a username and password.  You may never use another’s username and password without permission.  Access to and use of password protected and/or secure areas of the Website is restricted to authorized users only.  Unauthorized individuals attempting to access these areas of the site may be subject to prosecution.   

  1.  Privacy Policy

We respect your privacy, and will maintain the confidentiality of your personal information in accordance with applicable law and our Privacy Policy. 

  1.  Links

The Websites may contain links to other Websites (Linked Sites”) controlled or offered by third parties. Linking to such Linked Sites will let you leave the Websites. Unless otherwise indicated, Vantiv is not affiliated with any of the Linked Sites. The Linked Sites are not under the control of Vantiv and Vantiv is not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Vantiv disclaims liability for any information, materials, products or services posted or offered at any Linked Site. By creating a link to a Linked Site, Vantiv does not endorse or recommend any products or services offered, or information contained in that Linked Site, nor is Vantiv liable for any failure of products or services offered or advertised at the Linked Site. Such third party may have a privacy policy different from that of Vantiv and the Linked Site may provide less security than the Websites. Vantiv is providing the Linked Sites only as a mere convenience. If you decide to access any Linked Site you do so entirely at your own risk.
Vantiv prohibits caching, unauthorized hypertext links to the Website and the framing of any Content available through the Website.  Vantiv reserves the right to disable any unauthorized links or frames and specifically disclaims any responsibility 

  1. DIGITAL MILLENNIUM COPYRIGHT ACT - NOTIFICATION TO VANTIV REGARDING ALLEGED COPYRIGHT INFRINGEMENT

Vantiv has registered an agent with the United States Copyright Office in accordance with the terms of the Digital Millennium Copyright Act and avails itself of the protections under the Act.   For details, please see Digital Millennium Copyright Act Notices.

  1. Governing Law

These Terms of Use shall be governed by and construed in accordance with all applicable federal laws and the laws of the state of Ohio, without regard to conflicts of law provisions. 

  1.  Changes

All information posted to this Website, including these Terms, is subject to change without notice.  Your continued use of the Website after such changes is deemed to be your acceptance of such changes to these Terms of Use.  Please check the Terms of Use regularly.


 

Vantiv Safe Harbor Policy

Vantiv eCommerce, LLC (“Vantiv eCommerce”) complies with the U.S.-EU Safe Harbor Framework and to the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and Switzerland. Vantiv eCommerce has certified its compliance to the U.S. Department of Commerce. To learn more about the Safe Harbor Privacy Framework and the documents that comprise its requirements, please visit the U.S. Department of Commerce website at http://www.export.gov/safeharbor.

Notice
Vantiv eCommerce receives non-public personal information for individuals related to processing payment transactions initiated through our merchant clients. This data is collected for the purposes of completing a payment for goods and services purchased on our client’s website(s). The information collected consists of credit or debit card number, and CVV code. When Vantiv eCommerce receives non-public personal information from a client for processing we are acting as an agent for the client and we do not control or share such data without direction from the client. In relation to such processing, Vantiv eCommerce enters into appropriate agreements with the clients providing that the client is the data controller and is in compliance with the applicable EU data protection laws.

Choice
You can decide whether we can continue to use your information. If you no longer wish for your non-public personal information to be used by Vantiv eCommerce, please submit your request via email to EUprivacy@vantiv.com. To begin processing your request we require your name, address, and email address. We will follow up with you to verify the request, and obtain any additional information required.

Onward Transfer
Vantiv eCommerce does not transfer non-public personal information to unrelated third parties unless lawfully directed by our client or in certain limited circumstances in accordance with the Safe Harbor Privacy Framework. Such circumstances would include disclosures of personal information required by law or legal process. In the event that Vantiv eCommerce is directed by our client to transfer data to additional data processors, Vantiv eCommerce will enter into appropriate agreements providing that the processor is in compliance with the applicable EU data protection laws.

Security
Vantiv eCommerce takes reasonable physical, electronic and managerial precautions to protect the information from unauthorized access, disclosure, tampering, alteration, destruction, loss or misuse.

Data Integrity
Vantiv eCommerce only processes personal information for the purpose which it was collected as instructed by our client. Vantiv eCommerce takes reasonable steps to ensure that personal information is accurate, complete, current, and reliable for its intended use.

Access
An individual may contact Vantiv eCommerce to learn whether or not personal information data relating to him or her is found in Vantiv eCommerce’s databases. This right only applies to personal information about the individual making the request and is subject to other limitations as defined by law, or where the burden, or expense of providing access would be disproportionate to the risks related to the privacy of the individual or where the rights of other individuals would be violated.

Enforcement
Vantiv eCommerce uses a self-assessment approach to ensure compliance with this policy, and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and accessible and in conformity with EU Data Protection Principles.

Questions & Contact Information
Questions, comments, or complaints regarding Vantiv eCommerce, LLC’s EU Safe Harbor Policy or practices can be directed in writing to:

Vantiv eCommerce, LLC
Attn: Chief Counsel
900 Chelmsford Street
Lowell, MA 01851

By telephone at +1-800-548-5326
Or via email at privacy@vantiv.com

If your inquiry with Vantiv eCommerce, LLC has not been addressed to your satisfaction, you may contact the International Centre for Dispute Resolution Safe Harbor Program at:

ICDR/AAA Safe Harbor Program
120 Broadway, 21st Floor
New York, NY 10271
http://go.adr.org/safeharbor