Vantiv Credit Card Processing Support Video Library

Welcome to the Vantiv Merchant Video Support Library. What do you need help with? Click a category below, or browse our videos at your own convenience. If you still can't find what you're looking for, please visit the Vantiv Support Page.

EMV Help | EMV Cash Advance | Terminal & Hardware Support | Servicing & Training | Chargebacks & Disputes | Common Questions


EMV Help

video image
EMV 101
video image
Terminal Download via Phone Line
video image
Terminal Download via Internet
video image
Sales & Refunds

EMV Cash Advance

video image
Intro to EMV Cash Advance: Watch This First
video image
Batching Out Your Old Terminal
video image
Getting Up and Running
video image
Running Live Transactions
video image
The Top 3 Reports You Should Run
video image
Voids & Best Practices for Transaction Protection
video image
Managing Settlements

Terminal & Hardware Support

video image
Terminal Cable Connection Essentials
video image
Fixing Terminal Dial-out Communication Errors
video image
Setting the Date & Time on your Terminal
video image
Reprinting Receipts
video image
Handling Offline Sales
video image
Troubleshooting Connectivity
video image
Running Terminal Reports
video image
Getting an Outside Line for your Terminal
video image
How to Load Paper Right Every Time
video image
Connecting Peripherals to your Terminal
video image
Cleaning the Card Reader on your Terminal (The $1 Solution)
video image
Fixing Terminal Communication Errors – IP Connections
video image
Troubleshooting the Top 3 Hardware Issues
video image
Adding New Servers or Clerks on your Terminal

Servicing & Training

video image
How to Look-up Chargeback Transactions
video image
The Top 5 Things You Must do when Activating your Processing
video image
Guided Tour of Direct Express
video image
How to Access Your Statement

Chargebacks & Disputes

video image
Chargebacks 101 - How they work
video image
Timeframes Explained
video image
Retrievals Explained
video image
Best Practices for Avoiding and Managing Chargebacks
video image
Pre-Arbitrations Explained

Common Questions

video image
How to Get Help
video image
What is PCI for a Merchant?
video image
The Top 4 Things a Merchant Should Know About 1099K
video image
Where to Find More Information on PCI
video image
What is a PCI Non-Validation Fee?
video image
The Top 6 Guidelines You Should Follow After a Data Breach