3 Considerations When Choosing the Right Point of Sale Hardware
The decision to select the best point of sale (POS) hardware is essential for your business. Your POS device handles the moment of transaction between you and your customer, so having the quickest, most secure, and most efficient hardware helps to ensure smooth sales. There's nothing more frustrating for retailers than sluggish point of sale hardware and it is terribly annoying for customers who have to wait when a retailer cannot easily take their payment. A bad experience can lead to negative reviews and reason not to continue repeat business with the retailer. It's important to remember that an otherwise entirely positive sales experience can go bad quickly if there is a problem with payment processing. Retailers increasingly recognize this risk, and they're also connecting better, more evolved POS devices with the ability to deliver meaningful customer-focused experiences, including the ability to accept alternative payments such as mobile payments at checkout.
There are 3 considerations when choosing the right point of sale hardware:
It's increasingly essential that the hardware in your point of sale terminal have the ability to process mobile payments, such as Android Pay, Apple Pay, and Samsung Pay, via technologies such as NFC. And with more consumers purchasing wearable devices such as watches that are equally capable of initiating payment transactions, it's time to consider preparing for the new commerce order while future-proofing your business.
When a payment is being processed, it is vital that it occurs over a secure connection. More importantly, you need to consider whether your hardware-software configuration, sometimes connected directly to your payment processor, allows for advanced fraud protection (e.g. EMV acceptance) and card data security such as point-to-point encryption. Often invisible to you and your customers, these advanced layers not only protect your brand, they protect your customers too. Some providers and payment processors also include features such as PCI assistance measures to help your business comply with the PCI-DSS standards and breach assistance features in the unfortunate event of an actual data breach.
3. Customer Service
Today's POS terminals, and even more fully integrated POS systems, have gone a long way to enable today's commerce and to help you prepare for tomorrow's. Still, make sure you have access to superior customer service to help you not only with operational and technology support at the point of sale, but in managing your payments with consumers in a broad sense.
These are 3 examples of important considerations when selecting point of sales hardware. Each item should be weighed when making a decision about what will serve your business best. To learn more about your options, read the following——POS terminal solutions and POS systems.